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Practice Management

Elizabeth Reading is the practice manager and is responsible for the administration of the practice. If you have any queries, comments, suggestions or complaints concerning the practice, she is available to discuss them with you.

Administration

Our secretaries and administrators assist in the administration of the practice; they deal with all referrals, incoming and outgoing correspondence and reports.

Reception

The reception staff will assist you in registering, making routine and emergency appointments, obtaining your repeat prescriptions and advising and assisting you in any general enquiries you may have. Confidentiality is a top priority and is maintained at all times by everyone concerned. Our staff team are fully trained and do a difficult job well.

Please remember that if you are kept waiting or seem to be asked one or two irritating questions, they are carrying out our policy which is aimed at providing a high standard of medical care for everybody. They rely on the information you provide to arrange the most appropriate appointment for you. They may need to ask questions in order to make sure that you see the right person and that the correct amount of time is allowed for your care. Please assist them with their questions; by working together we can fulfil all of our aims.

Elaine Siddle and Tracy Woodfield are responsible for the general supervision of reception staff and the organisation and efficiency of the reception and general office. They are happy to hear any views or suggestions you may wish to make.

 
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