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Other services available at Church Street Surgery

Introduction to Walking Group - Saturday morning 10 am

You will need to sign up first, please see reception for a sign-up form.  This group is designed for people who want to start walking, the route is relatively level and there is an opportunity to sit down along the way.  We start and finish at the Surgery.  Please book a place as they are limited.

 

Coffee Morning - 1st and 3rd Tuesday between 10am and 12 noon

The coffee morning takes place on the 1st and 3rd Tuesday of every month between 10 am and 12 noon in the first floor Health and Wellbeing room.  There is disabled access.  Everyone welcome to come along for a cuppa and a chat, there are also lots of other activities such as singing, crafts, and games, feel free to join in with as much or as little as you want!

 

Cancer Care Support Group - 2nd Thursday 10 am - 12 noon

This group is for anyone who has been affected by cancer.  Come along for mutual support; you can share your experiences if you want or just listen.  The group meets on the second Thursday of every month between 10 am and 12 noon in the first floor Health and Wellbeing from which is fully accessible. 

 

Arthritis support - last Friday 9 am - 12 noon

Arthritis Research UK provides a drop in session in the waiting room on the last Friday of every month.  If you have any queries or questions pop along and speak to someone who has lots of experience and can provide you with information, guidance and exercises to help relieve your symptoms.  One-to-one sessions can be arranged, please arrange these with the representatives at the session.

 

Gardening Club – 2nd and 4th Thursday 12:30 – 3pm (including a break for refreshments)

Join us for gentle exercise with new friends, making a difference to our locality.  No experience / expertise necessary.

 

Coming soon: New mum’s group, chair exercises and singing for health and joy

 

Community Staff Team

The community staff team is not based at the surgery but work closely with us. They are employed by the Mid Yorkshire NHS Trust. 

 

District Nurses

The district nurses provide valuable care, mainly to patients who are housebound.  If you feel you need a District Nurse please speak to an Administrator or contact them directly on 01924 327591.  If you require a district nurse urgently, please contact the surgery on 01924 217999 – option 1. 

 

Midwife

The midwife provides regular antenatal and booking clinics.  You should make an appointment to see the midwife when you are approximately 8 – 10 weeks pregnant (these can be booked in advance) by ringing 01924 217 999.  If you need to speak to her you can ring the surgery on the same number and a message will be left for her to ring you back.  It is very important for the health of mums and babies that all antenatal and postnatal appointments are kept.  If you cannot keep an appointment, please let the surgery or midwife know and book another appointment which you are able to attend.

 

Health Visitors

The health visiting team focus their activity on children, the family and their family groups within the community. Their caseload is mainly the under five year olds but they look after patients up to the age of 19. The service offers general advice, support, and access to resources around child and family health/social issues and often includes referral to other members of the multi-disciplinary care team.  The health visitors can be contacted through 01924 327 591.

 

Community Matron

Community matrons are qualified nurses who specialise in promoting the health and well-being of patients with long-term conditions or who have recently been discharged from hospital who are housebound.

 

Help us to help you

Patients often see us after 'saving up' several problems, believing this is helpful - unfortunately this makes our job very difficult and means that we can't provide you with the level of care that we would like.  Trying to deal with two or three problems in a standard ten minute appointment gives us around 2 minutes per problem which includes taking a history, examination, diagnosis and treatment.  We know that sometimes problems can be interlinked but please try to stick to one problem where possible. 

 

Missed appointments

We understand that sometimes things happen and you can miss an appointment.  Fortunately most of our patients don’t miss them because it has a significant impact on you being able to get through on the telephones to book an appointment when people call back to re-arrange and on your ability to see someone when you really need it. 

 

Our new appointments system enables us to deal with your problems and queries more quickly and significantly reduced the number of missed appointments so that we are able to provide a better service for you.  Please help us to do even better by not missing your appointments or letting us know if you can’t attend.

 

Type of appointment

Hours wasted March 2015

Hours wasted March 2012

Nurse

20.83

13.32

Healthcare assistant

8.36

8.56

Doctor / Nurse Practitioner

14.83

25.42

 

If you are more than a few minutes late we will unfortunately not be able to see you, we are sure you can understand that in appointments ranging between 5 and 10 minutes that if you are late there just isn’t time to see you in the remaining 2 – 5 minutes and deal with your medical issue.

 

We have a strict policy, approved by the CCG, that if you miss 3 appointments in a year we will send you a warning letter, if you miss another appointment you will be removed and will have to register elsewhere.

 

 

 

 
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