Important information to help you navigate your Practice
Most people come to the Practice when they need advice or medical attention. This section is designed to help you understand our appointments system so that you can receive the help you need when you need it. Every practice operates differently so please use this when required; this information is also available in a leaflet form here.
It’s really important to us that you see the right person at the right time because everyone has areas of speciality. It also means that if we use the nursing time for the wide range of things that they are capable of dealing with, the Doctors can see patients with more complex needs which is in everyone’s best interest.
Cost to the NHS
Every service you use, treatment or prescription you receive under the NHS has a cost; this comes out of the Practice budget. Where available we have included this cost in this booklet to help you make an informed decision. The NHS has an overall budget for all treatments and services regardless of what that is for, i.e. cancer treatment, dementia services or immediate and necessary treatment. Please choose well for the sake of your community.
How to book your appointment
At the moment you can book appointments either on the telephone or by going to reception. We are hoping to make online appointments available soon to all patients; however, we have been unable to do this to date due to the number of appointments that were booked inappropriately with the wrong clinician or for the wrong length of time.
Please choose well for the sake of your NHS and your community:
Cost to the NHS (where available)
Pharmacies No appointment needed / Telephone £4.50
Pharmacies in West Wakefield offer a service called Pharmacy First to give you advice and, if needed, medicines for common illnesses. Your pharmacist is a qualified health care professional who can help with your health problems. The pharmacist may offer you a private space to talk to you about your symptoms.
If you don’t normally pay for your prescriptions, then any medicines supplied by your pharmacist will be free. If you do pay for your prescriptions, then you will get free advice from the pharmacist and the cost of the medicines should be less than the prescription charge. The sorts of things your pharmacist can deal with include:
· Blocked nose
· Cold Sores
· Sore throat
· Sprain or strain
· Bites and Stings
· Athletes foot
· Hay fever
· Chicken Pox
Church Street Surgery has a pharmacist you can speak to for advice about these things, if you are unable to go to a pharmacy, you may be given a telephone appointment with the pharmacist.
Click here to find your nearest pharmacy.
Physiotherapist Book up to 7 days in advance – telephone and at reception £10
You can now see a physiotherapist for certain new problems; physiotherapists are specialists in musculoskeletal problems and can provide a diagnosis, advice and management in relation to the following issues:
· Back pain
· Neck pain
· Shoulder pain on movement
· Pain in the elbow, wrist or hand
· Spinal pain
· Pain in the hip, knee or ankle
Health and wellbeing No appointment required £0 funded by SWYFT / CSS
If you have a social need our specially trained care navigators (all of our reception and admin team are trained to be care navigators) can signpost you to lots of different services that may be able to help you. The sorts of things they may be able to signpost you to include:
· Post-discharge help
· Dental services
· Stopping smoking
· Contraception / sexual health
· Social services
· Local groups and services
· Health eating
· Losing weight
· Increasing physical activity
· Reducing stress and anxiety
· Cutting down on alcohol
· Social isolation
· Blood pressure
· IT systems to help you
It is much better if we signpost you to local experts who can spend more time with you rather than seeing a doctor. This means our doctors can look after the most ill patients and give them the time that they need. We are looking at making appointments available and will also be working with the Health Champions to deliver this service as it has proved very popular with many of our patients.
Health and wellbeing Usually home visit £Not available
Health and wellbeing development workers promote health and wellbeing through health promotion, education, and a wide range of preventative activities. The team supports members of the community to maintain their independence and to improve and maintain a healthier lifestyle on a one-to-one basis. If you suffer isolation, falls, stress or need help with benefits, pensions, housing or aids and support for independent living, or would like to make lifestyle changes such as weight loss or smoking, you would benefit from a referral to this team, just contact the surgery and we will arrange this for you.
Opticians / PEARS scheme Telephone £46
If you have a sudden or new eye condition you would be better seeing a specially trained optician who can refer you on secondary care (the hospital) if needed. You will be offered an appointment within 48 hours (within reason). The PEARS assessment is free of charge to you. The reason that this is better than seeing a doctor is that the opticians have specialist equipment to see the back of your eye and undertake detailed assessments.
The following local opticians are part of the PEARS scheme:
UH Ltd T/A A C Smith Opticians
27 Towngate, Ossett
01924 263 313
Auckland (Opticians) Ltd
9 High Street, Horbury
01924 272 522
Date Opticians Ltd
5 Wesley Street, Ossett
01924 260 490
If your symptoms are long standing or a sudden/recent recurrence of a long standing condition you would be better to see/speak to a GP.
Blood tests / Phlebotomy Up to 4 weeks in advance £2.65
If the hospital has asked you to have a blood test, please bring any documentation with you so we can book an appropriate appointment. We will need to know if you need a fasting blood test, in which case you can’t eat or drink anything other than water after 10pm the night before your test. We will try and book these in as early as possible. There are phlebotomy appointments most days, the latest appointment is 15:45 as the blood samples are collected by the hospital at 4pm each day, this gives us a few minutes if we are running a little late. These appointments can be booked up to 4 weeks in advance by calling or attending the surgery.
Nurses / Acute Illness clinic On the day £5.00
Every day we have a nurse-led acute illness clinic, the nurses are able to prescribe and deal with coughs, colds and minor infections including urinary tract and thrush, contraception and minor skin complaints amongst many other things.
In the morning the nurse will often call you back first to assess your need and make sure you see the right person if you need it or offer advice if appropriate. In the afternoon you will be offered either a telephone consultation or face-to-face appointment depending upon your need.
Nurses – routine appointments Up to 4 weeks in advance £5.00
Please give us at least 7 days’ notice for appointments where possible. Our nurses can deal with a wide range of conditions including:
· Long term conditions such as asthma, COPD, Diabetes
· Injections (we will need to know the type of injection so we can allow the right amount of time)
· Travel advice
· Dietary advice
· Postnatal checks
· Ring pessary changes
· Dressings and wound management
· Coil checks and removals
· Medication reviews
· Contraceptive advice
· Ear assessments and irrigation
· HRT checks and initiation
Nurse Practitioner On the day £7.50
Our nurse practitioner has undertaken extra training and can deal with a wide range of issues; it’s easier to say what she can’t deal with!
· Sick notes
· Chronic pain
She has a special interest in minor surgery (including joint injections) and diabetes. Our Nurse Practitioner offers telephone consultations and face-to-face appointments.
Community Paramedic On the day £6.50
Our community paramedic undertake house visits for patients who are too ill or infirm to travel to the surgery, please telephone the surgery before 10am on 01924 217 999 to request a visit. He also reviews patients who are at risk of admissions to prevent unnecessary admissions. He also provides acute illness clinics at the surgery.
He also undertake clinics in the afternoon similar to what the Nurse Practitioner does.
GP Appointments On the day £25
Our GPs deal with a wide range of issues. They all have special areas of interest and expertise; if you are able to tell us why you are calling our care navigators will direct you to the most appropriate clinician. Our GPs offer telephone consultations and face-to-face appointments.
GP House Visits Before 10am £75
House visits are for patients who are too ill or infirm to travel to the surgery. Please telephone the surgery before 10 am on 01924 217 999 to request a visit. It is always better to attend the surgery where possible so that a more thorough examination can be undertaken if required and tests done where appropriate.
GP Extended Hours Up to 7 days in advance £45
Extended hours appointments are available between 6:30 pm and 8 pm Monday – Friday and at weekends 8:30am – 3pm. These appointments are primarily for patients who are working and unable to attend during our usual working hours. These appointments are staffed by a range of GPs and you won’t always see one from our Practice.
Walk-in Centre 8am – 8pm 365 days per year £65 / 36.20
The walk-in centre is located at King Street Equitable Access Centre, Coronation House, 47 King Street, Wakefield, WF1 2SN. NHS walk-in centres offer convenient access to a range of treatments dealing with minor illnesses and injuries, including:
· Infections and rashes
· Blood pressure checks
· Fractures and lacerations
· Emergency contraception and advice
· Vomiting and diarrhoea
· Hay fever
· Insect and animal bites
· Stitches (sutures)
· Dressing care
· Minor cuts and bruises
· Minor burns and strains
· Stop smoking support
· Stomach aches
NHS walk-in centres are usually managed by a nurse and are available to everyone.
Accident and Emergency 24/7 365 days per year £165+
Only call 999 or go to A&E in a genuine life-threatening emergency, such as:
· loss of consciousness
· acute confused state and fits that are not stopping
· persistent, severe chest pain
· breathing difficulties
· severe bleeding that cannot be stopped
For illnesses that are not life-threatening you should first contact us. Outside of normal surgery hours you can still phone us, but you will be directed to an out of hours service (NHS 111). As soon as you attend A&E the Practice will be charged regardless of whether you stay for treatment or assessment. Waiting hours are typically long - often up to 4 hours and you will be unable to leave the waiting room in this time.
Costs apply even if you leave before receiving treatment.
NHS 111 24/7 365 days per year £7-80
NHS 111 is a new free telephone service being introduced nationally to make it easier for people to access local health and social care services when they have an urgent need. It's a general number for people to call when their need is urgent but not considered life-threatening (999).
Calls from mobiles and landlines are free and the service is intended to respond to people’s health and social care needs. If you call within surgery hours and it's appropriate to be seen by your GP, you will be advised to contact the surgery.
The following policy is approved by the CCG and outlines our approach to access: Church Street Surgery Patient Access Policy